giovedì 29 settembre 2016

Tecnico CCNA per sistemi di videoconferenza - Torino


Execute and operate all aspects of VC including call set up, end user training, troubleshooting  & follow up through escalation of trouble incidents occurred.
Lead or assist, as required, supporting special events, high profile senior executive meetings, town halls requiring VC, as directed by client including:
·       Perform & report on second level problem determination.
·       Troubleshoot, assess, & coordinate equipment & systems repair as required.
·       Create, update, & resolve trouble tickets as assigned.
·       Interface with technology vendors for equipment servicing, training, etc. whether warranty or routine maintenance.
·       Provide training & client support to end users in the operations of audio-visual systems.
·       Compile & maintain room & equipment inventory.
·       Create & modify user documentation & standard operation procedures (SOPs) as required.
·       Interact in person, by phone, and/or e-mail directly with client management & end-users.
·       Understand & adhere to Client¹s SOPs.
·       Recommend measures to improve performance & increase efficiency.
·       Manage tickets from open to closure working with the CNOC if applicable. Full ownership of any tickets and coordinate feedback to the End User Support TP Service Desks
·       New Endpoint onboarding activities

Services shall be performed onsite at the End User site in Turin
Send cv to : (RIF. VCTO)

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