martedì 2 novembre 2010

Canale Lavoro: NCS global (Cisco Gold Partner) cerca Network Support Engineers

nscglobal (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers. nscglobal offers a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer service.
We are now looking to recruit Cisco 1st & 2nd Line Network Support Engineers to work variable shift patterns within our Global Network Operations Facility in Brno, Czech Republic.

Brno is 2nd largest city in the Czech Republic. It is commercially important hub, with presence of many national and international companies. Being home for some of the top ranking universities in the country you can sense the youthful and vibrant atmosphere
Relocate to Brno and work for a Cisco Multinational Partner!

The positions available offer:
• Opportunity to work for an international, independent and rapidly growing private company in the heart of Europe
• Enjoy good quality work-life balance with plenty of cultural and active opportunities
• Employee benefits include fully subsidized lunch vouchers, 25 days paid annual leave
• 3 weeks of induction training
• Base salaries above the range of local market and dependant on working knowledge of EU languages & experience

We are looking for:
• Experience of customer service ideally gained in a customer facing environment
• Fully CCNA qualified or relevant experience
• English proficiency in both verbal & written form
• Good working knowledge of languages such as French, Dutch, German, Spanish or Italian
• Flexibility to work either 12 hr shifts (weekends, nights, national holidays) or day 8 hr shifts (Mon – Fri)
• Must be eligible to work in Czech Republic, willing to relocate, culturally sensitive, appreciate cultural differences
We are not only looking for candidates with outstanding technical and soft skills but also those that can offer a good personality fit within the business. Technology skills are key to the operations but the soft skills are also vital to the success of the business as they have a great impact on customers. Soft skills include good communication, accountability, problem solving, interaction with others and time management to name just few.

Job Specification

Purpose of Role

• This role is a mix of 1st & 2nd line support engineers who provide support for our major telecommunications customer. Duties and responsibilities listed are not exhaustive

Working hours

• In order to provide a multilingual support you will be required to work various shifts. These will be assigned to you by your manager. Weekend work, nights and cover over national holiday is also part of the role or as per business requirements

Principle Duties and Responsibilities in tier 1 and 2:

• Multi platform Cisco router and switch support
• Direct customer and account team interface providing day to day network support
• Manage trouble investigation, isolation and steady state recovery
• Assists users to identify and solve complex connection/communication problems

Technical Skills Profile
A Background in Maintenance and/or Managed Service Sales within the Network arena
An in-depth understanding of service delivery to the highest quality standards
Helpdesk Experience
Cisco CCNA Qualified
Background knowledge of frame relay, ATM, DSL, MPLS
Problem resolution will require knowledge of the ISDN methods used for invoking backup solutions, troubleshooting, routing protocols such as OSPF, RIP, BGP and EIGRP
Candidates with no CCNA will only be considered when able to demonstrate 2 years relevant NOC Experience.
Proficiency in the use of PC systems (Hardware, Operating systems) and applications
Please note that this role has responsibilities of both level 1 & 2

Soft Skills Profile
Must be able to communicate effectively with the team, customers and all levels of management
Excellent telephone manner – you will talk to corporate customers on daily basis
Ability to efficiently resolve customer’s problems and escalate further to tier 3 as per agreed service level agreements or as necessary
Professionalism at all times
Assertiveness and accountability
Good timekeeping
Ability to work well under pressure, set priorities and comfortable making decisions
Drive enthusiasm, initiative, commitment and self motivation, respect for colleagues
Resourceful, flexible, desire to learn

Interested applicants should submit a CV and Cover Letter to
Rahul Desai