Nscglobal (Cisco Gold Partner) provides global network implementation
and support solutions to world-class organizations, delivering cost savings
and operational simplicity. nscglobal is an independent, rapidly growing,
private company that for more than a decade has delivered tailored solutions
to 50 of the world's leading multinational enterprises, outsourcers and
service providers. nscglobal offers a unique business model, combining a
focused group of world-class customers, with a unique range of services,
backed up with outstanding responsiveness and customer service.
We are now looking to recruit Network Support Engineers to work
variable shift patterns within our Global Network Operations Facility in
Brno, Czech Republic. Relocate to Brno and work for a Cisco Multinational
Partner!
Brno is 2nd largest city in the Czech Republic. It is commercially
important hub, with presence of many national and international companies.
Being home for some of the top ranking universities in the country you can
sense the youthful and vibrant atmosphere and plenty to do
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The positions available offer:
- Opportunity
to work for an international, independent and stable private company in
the heart of Europe
- Grow
your skill base, we will support your technical development related to
the role
- Enjoy
good quality work-life balance with plenty of cultural and active
opportunities in 2nd largest & multicultural city in the Czech
Republic
- Be
part of vibrant international team
- 1
extra week of holiday (5 weeks in total)
- Meal
vouchers
- Medical
care with English speaking personnel
- Special
discounts for gyms, opticians
- Team
building events
- Employee
referral bonus.
The role:
We are looking for network support engineers:
- Experience
of customer service ideally gained in a customer facing
environment
- Fully
CCNA qualified or relevant experience
- GERMAN/FRENCH/ITALIAN/SPANISH/DUTCH
and English proficiency in both verbal & written form
- Flexibility
to work either 12 hr shifts (weekends, nights, and national holidays) or
day 8 hr shifts (Mon – Fri). This depends on business
requirements.
- Must
be EU passport holder, willing to relocate, culturally sensitive,
appreciate cultural differences.
Purpose of role:
This role is a mix of tier 1 and 2 network support for our
major telecommunications customer. That means engineer determines the issue,
actions by engaging relevant party, keeps client updated till solution is
provided. Builds up knowledge on Cisco switches, has an access to EMEA &
US devices. Learns company’s procedures and their global customers. Once
fully confident then further, 2nd level is added; fixing faults, handling
global clients of various technical expertise.
Working Hours:
In order to provide a multilingual support you will be required to
work various shifts in order to cover 24/7 operation. Shifts will be assigned
to you by your manager. It will be either 8hr (Mon – Fri) or 12 hr shifts
(Mon – Sun), allowing for continuous periods of rest.
Principle Duties and Responsibilities in tier 2:
- Multi-platform
Cisco support, Juniper & proprietary solutions (i.e. netgates)
- Direct
customer and account team interface providing day to day network support
- Manage
trouble investigation, isolation and steady state recovery
- Assists
users to identify and solve complex connection/communication problems
- Workload
breakdown: most of the incidents are related to high-end MPLS solutions
at their edge (CE-PE), monitored proactively by an automated alerting
system; along with that, also proprietary low-end VPN tunnelling
solutions are supported, with a mixed reactive-proactive model. A number
of cases regard other VoIP solution.
Technical Skills Profile:
- A
Background in Maintenance and/or Managed Service Sales within the
Network arena
- Helpdesk
Experience
- Cisco
CCNA Qualified or relevant NOC experience of at least 1 year
- Background
knowledge of Frame Relay, Ethernet (MAN), ATM, IMA; knowledge of ISDN is
an advantage.
- Problem
resolution will require knowledge of the back-up methods such as ISDN,
iBGP, HSRP, VRRP), troubleshooting, routing protocols such as OSPF, BGP
and EIGRP
- Basic
knowledge of Windows, Unix, ticketing systems such as Remedy
- Knowledge
of MPLS and QoS policing is not required but is an advantage.
Soft Skills Profile:
- Must
be able to communicate effectively with the team, corporate customers of
different technical expertise and all levels of management
- Ability
to efficiently resolve customer’s problems and escalate further to tier
3 as per agreed service level agreements or to other 3rd party as
necessary
- Professionalism
at all times, assertiveness and accountability, good timekeeping,
flexibility
- Ability
to work well under pressure, set priorities and comfortable making
decisions
- Drive
enthusiasm, initiative, commitment and self-motivation, respect for
colleagues, desire to learn.
Send cv to: Beaulah.Nazo@nscglobal.com
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