Description:
Execute and operate all aspects of VC including call set up, end user training, troubleshooting & follow up through escalation of trouble incidents occurred.
Lead or assist, as required, supporting special events, high profile senior executive meetings, town halls requiring VC, as directed by client including:
· Perform & report on second level problem determination.
· Troubleshoot, assess, & coordinate equipment & systems repair as required.
· Create, update, & resolve trouble tickets as assigned.
· Interface with technology vendors for equipment servicing, training, etc. whether warranty or routine maintenance.
· Provide training & client support to end users in the operations of audio-visual systems.
· Compile & maintain room & equipment inventory.
· Create & modify user documentation & standard operation procedures (SOPs) as required.
· Interact in person, by phone, and/or e-mail directly with client management & end-users.
· Understand & adhere to Client¹s SOPs.
· Recommend measures to improve performance & increase efficiency.
· Manage tickets from open to closure working with the CNOC if applicable. Full ownership of any tickets and coordinate feedback to the End User Support TP Service Desks
· New Endpoint onboarding activities
Services shall be performed onsite at the End User site in Turin
Send cv to : canale.lavoro@assint.org (RIF. VCTO)